DCB ProPartner Sales TRAINING

Welcome to the ProPartner Sales System, a comprehensive, step-by-step process designed to help you close more sales, build stronger client relationships, and grow a thriving kitchen and bath remodeling business.

This system is built on decades of industry expertise and has been carefully crafted to guide you through every stage of the sales journey—from determining which leads are right for you, to connecting with clients and understanding their needs, to building a business that thrives through consistent sales and client satisfaction.

Step 1

Determine - Pre-Qualify Leads to Stop Wasting Time.

In this first step, it’s all about determining whether the lead is the right fit for your business. Pre-qualifying helps you avoid wasting time on prospects who aren’t serious, don’t have the budget, or aren’t ready to move forward. This allows you to focus on clients who are ready to invest in your expertise.

Prequalifying Leads Over the Phone: Maximizing Your Time as a TrulyHome ProPartner

As a TrulyHome ProPartner, your time is precious. A quick, efficient phone call can be the key to determining whether a lead is worth your time and effort before meeting them in person. During this 5-10 minute conversation, you need to quickly identify if the lead has the budget, seriousness, and realistic expectations to move forward with a kitchen remodel.
In this guide, we’ll show you how to handle this brief prequalification call, what questions to ask, and how to politely handle a lead that isn’t the right fit.

Step 2

Connect - Understand Your Customer’s Needs, Fears, and Pain Points

Step 2 is about building a connection with your clients by deeply understanding their motivations, concerns, and desires.
By doing this, you can present yourself as the solution to their problems and build trust that sets you apart from the competition.

The Power of Discovery Questions: Uncovering Pain Points and Building Emotional Connections

As a TrulyHome ProPartner, your time is precious. A quick, efficient phone call can be the key to determining whether a lead is worth your time and effort before meeting them in person. During this 5-10 minute conversation, you need to quickly identify if the lead has the budget, seriousness, and realistic expectations to move forward with a kitchen remodel.
In this guide, we’ll show you how to handle this brief prequalification call, what questions to ask, and how to politely handle a lead that isn’t the right fit.

Training Blog: Mastering the Art of a First Impression – Setting the Stage for a Successful Project

In the world of kitchen remodeling, there’s a golden rule that every ProPartner must live by: you never get a second chance to make a first impression. When a potential client reaches out to you, they’re not just looking for someone to install cabinets; they’re looking for someone to trust with one of the most important spaces in their home. How you connect with them from the very first conversation will set the tone for your entire working relationship. Let’s explore how you can make that initial interaction not just good—but unforgettable.

Sales Psychology: Connecting with Your Customer's Heart, Not Just Their Head

When it comes to sales, especially in the realm of home remodeling, many contractors instinctively focus on logic, data, and practicalities. They lean into the technical details, the product specs, and the cost breakdown, assuming this is where the real battle for the sale is fought. But here’s the truth: most decisions, especially significant ones like remodeling a kitchen, are not made solely in the head; they’re made in the heart. Understanding the emotional motivations behind a customer’s decision can make all the difference in closing the sale. Let’s dive into why connecting with your customer’s emotions is more powerful than focusing solely on logic and how you can shift your approach to win their hearts.

The Power of Pain Points: Turning Client Challenges into Opportunities for Growth

To succeed as a contractor or designer, you need more than just technical skills and a great product—you need a deep understanding of your clients’ needs, frustrations, and desires. That’s where pain points come in. Pain points are the specific problems or challenges that your clients face, and the ability to identify and resolve them is what sets top professionals apart from the rest.

Step 3

Build - Create a Thriving Business by Overcoming Objections and Closing Sales

Building a thriving business is about more than just completing projects—it’s about growing your profitability, building a reputation, and continually closing deals that lead to long-term success. Learning to confidently overcome price objections and close the sale is essential. If you can’t build profits, your business will only survive, not thrive.

Closing the Sale: You've Earned It! Practical Tips for Securing Your Next Kitchen Project

As a TrulyHome ProPartner, your time is precious. A quick, efficient phone call can be the key to determining whether a lead is worth your time and effort before meeting them in person. During this 5-10 minute conversation, you need to quickly identify if the lead has the budget, seriousness, and realistic expectations to move forward with a kitchen remodel.
In this guide, we’ll show you how to handle this brief prequalification call, what questions to ask, and how to politely handle a lead that isn’t the right fit.

Your Business Can Thrive: Building Long-Term Success with TrulyHome

As a TrulyHome ProPartner, your time is precious. A quick, efficient phone call can be the key to determining whether a lead is worth your time and effort before meeting them in person. During this 5-10 minute conversation, you need to quickly identify if the lead has the budget, seriousness, and realistic expectations to move forward with a kitchen remodel.
In this guide, we’ll show you how to handle this brief prequalification call, what questions to ask, and how to politely handle a lead that isn’t the right fit.

Overcoming Pricing Objections: Shifting the Focus from Cost to Value

One of the most challenging parts of the sales process is addressing pricing objections. It can be easy for potential customers to focus solely on the number rather than on the benefits they’ll gain. As a ProPartner, your goal is to guide them away from a fixation on cost and direct them toward what truly matters—their vision, goals, and the value you bring to making their kitchen dreams a reality. This article will explore strategies to overcome pricing objections using discovery questions, pain points, and the art of reframing the conversation.

Conclusion: Build a Thriving, Profitable Business with the ProPartner Sales Training

The ProPartner Sales System is designed to guide you through every stage of the sales process—from determining if a lead is right for you, to connecting with clients and delivering a personalized, high-value experience, to building a thriving business by overcoming objections and closing deals. By following the DCB framework—Determine, Connect, Build—you’ll create lasting client relationships, maximize profits, and build a business that doesn’t just survive, but truly thrives.